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In Partnership with
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In Partnership with
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Last Updated: March 26, 2025
Welcome to Dimond Health & Aesthetic Clinic. These Terms and Conditions govern your use of our website https://dimondclinic.co.uk/ (“Website”) and the services (“Services”) provided by Dimond Health & Aesthetic Clinic (“Clinic,” “we,” “our,” or “us”).
By accessing our Website and/or using our Services, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use our Website or Services.
Dimond Health & Aesthetic Clinic provides various health and aesthetic services performed by qualified healthcare professionals. All our practitioners are appropriately qualified, registered, and insured to perform the Services they provide.
The information provided on our Website is for general information purposes only. While we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on the Website for any purpose.
Appointments can be booked through our Website, by telephone, or in person. All Appointments are subject to practitioner availability.
Once an Appointment is booked, you will receive a confirmation via email or text message. It is your responsibility to ensure that the Appointment details are correct.
We require a minimum of 24 hours’ notice for cancellations or rescheduling. Cancellations made with less than 24 hours’ notice may incur a cancellation fee of up to 50% of the Treatment cost. Failure to attend an Appointment without notice (“no-show”) may result in a charge of up to 100% of the Treatment cost.
If you arrive late for your Appointment, we will do our best to accommodate you, but your Treatment time may be reduced, or your Appointment may need to be rescheduled. The full Treatment fee will apply regardless of reduced Treatment time due to late arrival.
All fees for Services are as stated on our Website or as quoted by our staff. Prices are subject to change without notice, but any price changes will not affect Appointments already confirmed.
We accept payment by cash, credit/debit card, and bank transfer. For certain Treatments, a deposit may be required at the time of booking.
If you are claiming through private medical insurance, you are responsible for verifying coverage with your insurer before your Appointment. You remain liable for any costs not covered by your insurance.
Before any Treatment is provided, a consultation will take place to assess suitability and discuss potential outcomes, risks, and alternatives. The Clinic reserves the right to refuse Treatment if it is deemed inappropriate or potentially unsafe.
Written informed consent will be obtained before any Treatment is provided. Patients have the right to withdraw consent at any time.
Patients must provide a complete and accurate medical history. Failure to disclose relevant medical information may result in complications for which the Clinic cannot be held responsible.
While we strive for the best possible outcomes, the Clinic cannot guarantee specific results from any Treatment. Individual results may vary based on factors including but not limited to age, medical history, lifestyle, and adherence to aftercare instructions.
Patients will be provided with appropriate aftercare instructions following Treatment. Failure to follow these instructions may compromise Treatment outcomes and may void any Treatment guarantees.
If you have an infectious illness or condition, please reschedule your Appointment to prevent transmission to staff and other Patients.
Patients must comply with all health and safety regulations and instructions while on Clinic premises.
Certain Treatments have minimum age requirements. Patients under 18 years of age must be accompanied by a parent or legal guardian who must provide consent for Treatment.
When using our Website, you agree not to:
All content on the Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of the Clinic or its content suppliers and is protected by UK and international copyright laws.
You may not reproduce, distribute, display, or transmit any content on the Website for commercial purposes without the prior written permission of the Clinic.
Your use of our Website and Services is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these Terms and Conditions by reference.
To the fullest extent permitted by law, the Clinic shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, or any other damages of any kind arising from:
Notwithstanding the above, the Clinic’s total liability to you for all losses, damages, causes of action, including but not limited to negligence, whether in contract, tort, or otherwise, shall not exceed the amount paid by you, if any, for using our Services or Website.
The Website is not intended for use in medical emergencies. If you are experiencing a medical emergency, please call 999 or go to your nearest Accident & Emergency department immediately.
You agree to indemnify, defend, and hold harmless the Clinic, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to attorney’s fees) arising from:
Our Website may contain links to third-party websites. These links are provided solely for your convenience. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. By using our Website, you expressly release the Clinic from any and all liability arising from your use of any third-party website.
We reserve the right to terminate or suspend your access to our Website or Services at any time, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms and Conditions.
We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and if the changes are significant, we will provide a more prominent notice. Your continued use of the Website or Services after any such changes constitutes your acceptance of the new Terms and Conditions.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms and Conditions is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.
These Terms and Conditions, together with our Privacy Policy and Cookies Policy, constitute the entire agreement between you and the Clinic regarding your use of our Website and Services.
If you have any questions about these Terms and Conditions, please contact us at:
Dimond Health & Aesthetic Clinic
319 Sandbanks Rd, Lilliput
Poole BH14 8LH
info@dimondclinic.co.uk
01202 929220